Support
Cadence · Last updated June 22, 2026
We're here to help you get the most out of Cadence. Whether you have a question about your training plan, a billing issue, or a technical problem, reach out and we'll get back to you as quickly as we can.
Contact: cadencerunningsupport@gmail.com
How To Reach Support
The fastest way to get help is to email us directly. We monitor our support inbox regularly and prioritise issues that affect your training.
- Email: cadencerunningsupport@gmail.com
- When emailing, please use the subject line format: [Cadence Support] — brief description of your issue.
- We do not currently offer live chat or phone support.
What To Include In Your Request
Including the following details helps us diagnose your issue faster and avoids unnecessary back-and-forth:
- The iPhone model you are using (e.g., iPhone 15 Pro).
- Your iOS version (Settings > General > About).
- The Cadence app version (visible in the App Store under Updates or on the app's settings screen).
- Whether you are using an Apple Watch, and if so, which model and watchOS version.
- A clear description of what you expected to happen and what actually happened.
- Steps to reproduce the issue, if possible.
- Screenshots or a screen recording if the issue is visual.
Billing And Subscription Help
Cadence subscriptions are managed entirely through the Apple App Store. For billing questions or refund requests, the fastest resolution comes through Apple directly.
- To cancel your subscription: open the App Store app > tap your profile picture > Subscriptions > Cadence > Cancel.
- To request a refund: visit reportaproblem.apple.com and sign in with the Apple ID used to purchase.
- For questions about what is included in your subscription tier, email us at cadencerunningsupport@gmail.com and we will clarify.
- If a subscription feature is not unlocking after a valid purchase, try restoring purchases within the app before contacting us.
Privacy And Data Requests
Your privacy matters to us. If you have questions about the data Cadence holds or want to request deletion of your data from our servers, we are happy to assist.
- To request deletion of your data: email cadencerunningsupport@gmail.com with the subject line "Data Deletion Request" and a description of the data you would like removed.
- To revoke app permissions (Health, Location, Photos): go to iOS Settings > Privacy & Security and select the relevant category.
- For questions about how your data is used, please review our Privacy Policy.
Response Expectations
We aim to respond to all support requests within 2–3 business days. During periods of high volume — such as after a major app update — response times may be slightly longer. We appreciate your patience.
- Subscription and billing issues are prioritised.
- Bug reports with reproduction steps are addressed in subsequent app updates.
- Feature requests are reviewed and considered for future releases but may not receive individual replies.