Support
FREE PDF Homework Scanner · Last updated July 1, 2026
We want FREE PDF Homework Scanner to work great for every student. If you run into a problem or have a question, this page explains how to reach us and what to include so we can help quickly.
Contact: eam@getbananaapps.com
How To Reach Support
To get help, please use the contact method listed on the App Store product page. A support email address was not provided at the time this page was generated — the App Store listing will have the most current contact details.
When reaching out, please use a clear subject line such as "FREE PDF Homework Scanner — [brief issue description]" so your message is routed correctly.
What To Include In Your Request
The more context you can share, the faster we can help. Please include as many of the following as are relevant to your issue:
- Your device model (e.g., iPhone 14, iPad Air 5th generation).
- Your iOS or iPadOS version (Settings > General > About > Software Version).
- The version of FREE PDF Homework Scanner you are running (visible in the App Store).
- A description of what you were doing when the issue occurred.
- Steps to reproduce the problem, if you can.
- Screenshots or screen recordings showing the unexpected behavior, if helpful.
- Whether the issue occurs consistently or only sometimes.
Privacy And Data Requests
FREE PDF Homework Scanner does not collect any personal data and does not operate any servers or databases. All scans and PDFs are stored exclusively on your device.
Because we hold no personal data about you, there is nothing for us to retrieve, export, correct, or delete on our end. If you want to remove your scans, you can delete them within the app or uninstall the app, which removes all locally stored data permanently.
Response Expectations
We aim to respond to all support inquiries as promptly as possible. Response times may vary depending on volume. We appreciate your patience.
For common issues, the following quick checks often resolve the problem without waiting for a reply:
- Camera not working: Go to Settings > Privacy & Security > Camera and make sure FREE PDF Homework Scanner has permission enabled.
- Scans not appearing: Make sure you tapped Save at the end of the scan flow. Scans are only saved after you complete the Name & Save step.
- PDF won't share: Try the share action again from the Detail view. If the problem persists, restart the app and try once more.
- App crashes or freezes: Force-quit the app and reopen it. If the issue continues, try restarting your device.