Support
Northstar tracker · Last updated May 16, 2026
Welcome to Northstar tracker support. We're here to help you get the most out of your savings journey. Whether you have a question about a feature, a billing concern, or just need a hand getting started, reach out — we'll get back to you as soon as we can.
Contact: lioemmerich@gmail.com
How To Reach Support
The best way to reach us is by email. Send your question or issue to:
Email: lioemmerich@gmail.com
Please write "Northstar Support" in the subject line so we can route your message quickly.
What To Include In Your Request
To help us resolve your issue as quickly as possible, please include the following details in your message:
- A clear description of the issue or question.
- The steps you took before the issue occurred (if applicable).
- Your device model and iOS version (found in Settings > General > About).
- The version of Northstar tracker you are using (found in the App Store or app settings).
- Any screenshots or screen recordings that illustrate the issue.
Billing And Subscription Help
Northstar Pro subscriptions are processed entirely by Apple through the App Store. For billing-related questions, here's how we can help:
- To cancel your subscription: Open the Settings app on your iPhone > tap your name > Subscriptions > Northstar tracker > Cancel Subscription.
- To request a refund: Apple handles all refunds. Visit reportaproblem.apple.com to submit a refund request directly to Apple.
- If your Pro features are not activating after a purchase: Open the App and look for a "Restore Purchases" option. If the issue persists, contact us at lioemmerich@gmail.com.
- If you are unsure whether your free trial is active: Check your subscription status in Apple ID settings.
Privacy And Data Requests
We take your privacy seriously. If you would like to request access to, correction of, or deletion of the data associated with your use of Northstar tracker, please email us at lioemmerich@gmail.com with the subject line "Data Request".
We will respond to data requests within a reasonable timeframe. Please note that deletion of your data will remove your saved goals and deposit history permanently.
Response Expectations
We aim to respond to all support emails within 2–3 business days. During high-volume periods (such as after a major app update), responses may take a little longer. We appreciate your patience.
We do not currently offer phone support or live chat.