Support
Tempo ADHD Coach · Last updated May 30, 2026
We're here to help. Whether you have a question about the app, a billing issue, or need to make a data request, reach out and we'll get back to you as quickly as we can.
Contact: lioemmerich@gmail.com
How To Reach Support
The best way to reach us is by email. Send your message to: lioemmerich@gmail.com
Please use a clear subject line such as 'Tempo Support — [brief topic]' to help us route your request quickly.
What To Include In Your Request
To help us resolve your issue as efficiently as possible, please include the following details in your message:
- The device model and iOS version you are using (e.g., iPhone 15 Pro, iOS 17.4).
- The version of Tempo installed (visible in the App Store or under Settings within the app).
- A clear description of the issue, including any steps that led to it.
- Screenshots or screen recordings if relevant — these are often very helpful for visual or UI issues.
- Any error messages you see displayed in the app.
Billing And Subscription Help
Tempo subscriptions are managed entirely by Apple through the App Store. For billing questions, refund requests, or subscription cancellations, the fastest path is through your Apple ID account settings.
To manage your Tempo subscription: open the App Store → tap your profile photo → Subscriptions → Tempo.
If you believe you have been charged incorrectly or need to request a refund, Apple handles these requests directly at reportaproblem.apple.com.
If you have a question about what your subscription includes, or believe a feature you've paid for isn't working, email us and we'll help.
Privacy And Data Requests
To request access to, correction of, or deletion of data we hold about you, please email us at lioemmerich@gmail.com with the subject line 'Data Request — Tempo'.
We will acknowledge your request and let you know what information we can provide or action we can take. Please note that some data may be retained as required by law or for legitimate business purposes.
Response Expectations
We aim to respond to all support inquiries within 3 business days. Complex technical or data-related requests may take a little longer — we'll let you know if that's the case.
Tempo is an independent app, so support is handled personally. We appreciate your patience and will always do our best to help.